Contact Us

By Email: Click Here

By Phone: Coming Soon

Customer Service Hours are: Monday to Friday from 8am to Noon EST** You can leave a voicemail 7 days a week and we will get back to you during Customer Service Hours.

To contact our Corporate Office:
call +33 2 98 80 12 95

Corporate Office Hours are: Mon-Fri, 8am-12pm EST

Shipping Policies & Procedures

Important note:

All orders placed daily before 2:00 P.M. EST will ship the SAME BUSINESS DAY upon credit card approval & product availability.

 


 

FREE SHIPPING ON ALL ORDERS OVER 75$

5$ FLAT RATE FOR ALL UNITED STATES ORDERS

15$ FLAT RATE FOR ALL ORDERS OUTSIDE THE UNITED STATES

 

Orders placed
before 2:00pm EST

ESTIMATED SHIP DATE
(Based on Availability)

ESTIMATED ARRIVAL DATE
(Based on Availability)

MONDAY

MONDAY

3-7 BUSINESS DAYS

TUESDAY

TUESDAY

3-7 BUSINESS DAYS

WEDNESDAY

WEDNESDAY

3-7 BUSINESS DAYS

THURSDAY

THURSDAY

3-7 BUSINESS DAYS

FRIDAY

FRIDAY

3-7 BUSINESS DAYS

SATURDAY

MONDAY

3-7 BUSINESS DAYS

SUNDAY

MONDAY

3-7 BUSINESS DAYS

 

All standard shipping orders are shipped via UPS, FEDEX or the US Postal Service, or through a combination service which utilizes these carriers. The time frame for standard delivery is 3 to 7 business days after the ship date. The type of carrier used for your order will depend on service availability within your specific area.

Please note that parts of orders may be shipped separately, with arrival on different days.

Return & Exchange Policy

Internet Order Return Policy

Return or Exchange by Mail:

  • A full refund, excluding shipping charges, will be issued on unworn merchandise within 30 business days. The refund will be issued to the original form of payment.
  • All returned merchandise must be unmarked with original ticketing & tags attached.
  • Hosiery, lingerie, and swimwear may be returned when unworn and in original packaging OR with original ticketing.
  • We do not accept returns for soiled or washed merchandise.
  • We do not accept In-Store purchases to be returned via the mail.
  • We do not accept clearance and closeout items to be returned or exchanged.
  • We do not accept garments returned outside the 30 days period starting from the delivery date of your order.
  • The merchandise will be sent back to you if the above conditions are not met. 
  • Cache Coeur will pay for posting the first exchanged item back to you. 

Mailing your Internet Return

  • Please complete your Return/Exchange form in its entirety here.
  • After processing your enquiry, you will receive by email a return sheet with a return number.
  • Place this sheet in the package when you return your item.
  • Use a sturdy box or envelope. Be sure to get a tracking number or insurance for your Return in the event the package is lost or misdirected. We are not responsible for return packages lost in transit.
  • It is your responsibility to pay for the shipping of unwanted items back to us.
  • The merchandise must be returned within 30 days from the delivery date of your order. 

If you are mailing your return back via US Mail, Priority Mail, Insured Post, DHL, Fed Ex or UPS, please send to this address:

BERGEN LOGISTICS
7300 w Side avenue
NORTH BERGEN, NJ 07047

For additional return questions please call Customer Service at - Customer Service Hours are: Monday to Friday from 8am to Noon EST**. Or email us

You can leave a voicemail 7 days a week and we will get back to you during Customer Service Hours.